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Returns & Refunds

Overview

Our goal at TBI is to ensure that you are totally satisfied with the purchase of our products. 

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   We accept returns of unopened products up to 60 days after the date of purchase.  If 60 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. 

Opened or used products, or any items marked as non-refundable are not within our return guidelines.  If your product is used or opened, unfortunately we can not offer you a refund or exchange.

If you would like to make a return request, please email sales@fertamax.com with your order number (as quoted in the subject line of your “Order Update” emails), a description of the item(s) that you would like to return, and the reason for the return.  Please also remember to include a contact phone number or e-mail address.

One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

Refunds (if applicable)
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or Missing Refunds (if applicable)
 
If you haven’t received a refund and ten (10) days have passed since we have confirmed that a refund has been processed, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fertamax.com.

Exchanges (if applicable)
 
We only replace items if they are defective or damaged.  If you need to exchange what you have received for the same item, send us an email at sales@fertamax.com and one of our friendly Customer Care team members will reach out to you as soon as possible with the next steps! 
 
Shipping
 
To return your product, you should mail your product as directed by one of our friendly Customer Care team members that can be reached at sales@fertamax.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

If you have any questions, please do not hesitate to contact one of our friendly Customer Care team members at sales@fertamax.com.

 

 

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