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Shipping Carrier

Canada Post is our preferred shipping provider for orders within North America. We use Canada Post to ship in all cases where possible.

The orders we receive are typically pack and mailed within 24 business hours. Based on our experience, it may take 5-7 days for you to receive orders to Canada and the United States (additional time for international orders). We will provide a tracking number along with your order confirmation when possible.

Please contact us at sales@fertamax.com if your order has not arrived within 10 business days of order placement.

Shipping Rates

Our fees for shipping packages are as follows:

Canada

Orders over $100 - FREE SHIPPING

Orders 3kg and under - $10 flat fee shipping

Orders between 3kg and 5kg - $25 flat fee shipping

Orders over 5kg - please contact us at sales@fertamax.com for rate

United States

Orders over $100 - FREE SHIPPING

Orders 3kg and under - $10 flat fee shipping

Orders between 3kg and5kg - $25 flat fee shipping

Orders over 5kg - please contact us at sales@fertamax.com for rate

International

Orders over $1,000 - FREE SHIPPING

Orders 3kg and under - $50 flat fee shipping

Orders between 3kg and 5kg - $100 flat fee shipping

Orders over 5kg - please contact us at sales@fertamax.com for rate

**NOTE - all amounts are in US Dollars and exclude any applicable taxes**

**NOTE - management reserves the right of its discretion in to relation to any change of shipping rate or policy.**

 

Address Errors

Lost or delayed orders as a result of an address error submitted by the customer are not the responsibility of True Brands Inc. ("TBI"). 

Orders that are returned to us as the result of an address error can be re-shipped at the customer's expense.

If the customer elects to cancel the order, it will be considered a return and a 15% restocking fee will apply.

Shipping fees are non-refundable.

Secure Shopping

TBI provides a secure shopping cart with state-of-the-art security. All transactions use SSL encryption and your personal information and data never leave a secure server environment.

For more information about our Shipping Policy, please contact - sales@fertamax.com

We Accept...

We Accept Visa We Accept Discover We Accept American Express We Accept Mastercard